11/7/13 PJ, MK, SR
ENTONE Silver Set Top Box Video Troubleshooting Procedures
Please begin by reviewing the following list of common set top box problems. If an item listed below accurately describes
the problem you are experiencing, follow the instructions given.
If condition persists, call technical support at 626-2211.
Common Set Top Box Issues
Television is on and the green “stby” light on the set top box is on, but the screen is black: Check to ensure the
correct input is selected. Press the “TV” button and then the “Input” button (top row, center) until the proper input is
selected. NOTE: If the television is connected to the set top box by coax, set the television to channel 3. Press the
“STB” button when complete.
Channels will not change: Press the “STB” button (first button, second row). If connected by coax, television must
be set to appropriate channel; if the back of remote is silver, set television to channel 3; if the back of remote is
black with a #1, set television to channel 10; if the back of the remote is black with a #2, set television to channel
23; if the back of the remote is black with a #3, set television to channel 39.
Television is pixeling (scrambled screen): Check all connections to ensure they are tight.
Remote no longer turns television on and off or adjusts the volume: Remote may have lost its programming, check
the batteries in remote. The remote may need to be reprogramed.
Programming remote:
Manually program the remote:
1. Turn television on.
2. Press the “TV” button on the remote (second row, center).
3. Press and hold the “Setup” button (top row left hand side) until the “TV” button on the remote blinks twice.
4. Release the “Setup” button.
5. Enter the four digit television (device) code found in the Quick Reference Guide provided with set top box.
If this procedure is performed correctly, the “TV” button will blink twice. NOTE: If an invalid device code is
entered, the “TV” button will fast blink seven times and device program mode will be terminated.
Auto program the remote:
1. Turn television on.
2. Press the “TV” button (second row, center).
3. Press and hold the “Setup” button until the “TV” button on remote blinks twice.
4. Release the “Setup” button.
5. Press the “Power” button once and aim remote at the television.
6. Press either the “Channel Up” button or “Channel Down” button to activate auto-scan.
7. Be sure remote is facing the television. The “TV” button will flash every five seconds while in auto-scan
mode.
8. If the television turns off, a working code has been found. Press the “OK” button (in the middle of the black
directional keys near the middle of the remote).
9. The “TV” button on remote will blink twice to confirm.
10. NOTE, if all code sets are exhausted in the search or the “OK” button is not pressed, the “TV” button on
remote will fast blink seven times and the search mode will be terminated.
How to reboot your set top box: To reboot a set top box, pull the thin black power cord out of the set top box, or
unplug the cord from the electrical outlet. Wait five seconds and plug power cord back in. It may take up to five
minutes for set top box to reboot.
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